THERAPYMATCHUP PRIVACY POLICY

TherapyMatchup (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and store your information when you use our website, platform, or related services.
By using TherapyMatchup, you agree to this Privacy Policy.

1. Who We Are

TherapyMatchup is an online platform that allows individuals and families (“clients”) to post therapy needs, and qualified therapists (“providers”) to respond when they are the right fit. We provide the digital connection — we do not deliver therapy or act as an employer or referral agency.

2. What Information We Collect

a) Information you provide directly

When you create an account or use our services, we may collect:

• Your name and contact details (e.g. email, phone number, suburb or region)
• Information you include in a therapy request or post (for clients)
• Professional and registration details (for therapists)
• Any documents or identification submitted for verification
• Communication through our platform or support channels

b) Automatically collected information

We may also collect information such as:

• Browser type, device information, and operating system
• IP address and general location
• Cookies or usage analytics to help us improve the platform

3. How We Use Your Information

We collect and use your information to:

• Operate and maintain the TherapyMatchup platform
• Enable clients to post therapy requests and therapists to respond
• Verify therapist credentials and maintain platform safety
• Communicate with you about your account or updates to our services
• Improve our website functionality and user experience
• Comply with legal obligations

We will never sell your personal information to third parties.

4. Who We Share Information With

We may share information only as necessary to operate our service, including:

• Between users: When you post a request, limited information (such as clients’ age and general location) is shared with verified therapists so they can decide whether to respond.
• Service providers: We may use secure third-party tools (e.g. cloud storage, email systems, analytics) to support our operations.
• Legal compliance: We may disclose information if required by law or to protect the rights, safety, or property of TherapyMatchup, our users, or the public.

5. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access, including encryption, access controls, and secure data hosting.
However, no online system is completely secure. You use TherapyMatchup at your own risk and are responsible for keeping your login details confidential.

6. Data Storage and Retention

Your information may be stored securely in Australia or through trusted third-party providers with compliant data protection standards.
We retain personal information only as long as necessary to provide our services or meet legal requirements.

7. Access and Correction

You have the right to access and correct your personal information held by TherapyMatchup. To request this, please contact us at contact@therapymatchup.com. We may ask you to verify your identity before actioning your request.

8. Marketing and Communications

We may occasionally send you updates about new features or relevant information. You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

9. Children’s Privacy

TherapyMatchup is intended for adults posting on behalf of themselves or dependants. We do not knowingly collect personal information directly from children under 18 years of age.

10. Links to Other Websites

Our site may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will take effect once published on our website. Your continued use of TherapyMatchup means you accept the updated version.

12. Contact Us

If you have questions or concerns about your privacy, please contact: contact@therapymatchup.com

Related: Terms and Conditions